RETURN POLICY
All purchases may be returned within 10 business days of your parcel being received.
Items must be returned in original condition, unworn, unwashed and with the original packaging including all tags attached. You will need to pay for return shipping of your item. Zivali recommends using a tracking service to reduce the risk of lost parcels.
Return requests can be made via our online return portal below. Please have your order number handy.
Before lodging your request, please also read through the conditions in the section below to ensure your item is eligible for a return. ZIVALI reserves the right to deny the refund of any item(s) that fails to meet our return policy requirements.
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Full Priced Items
Full priced items are eligible for a refund. The total amount refunded or credited will not include the original shipping charges.
Refunds will be processed to the oringinal payment method used eg. credit card or google pay.
When returning item/s, the shipping costs will be the responsibility of the customer.
Sale Items
Sale items are considered a final sale and will not be available for return unless the item is faulty. If the item is faulty, it can be returned at which stage it will be repaired or replaced. In the event the item cannot be repaired and a replacement is not available, a refund will be offered.
Faulty Items
ZIVALI makes every effort to ensure our products are of the highest standard and quality for our customers. In the event you receive a faulty product from us, please contact our Customer Care Team immediately. Please email zivalithelabel@gmail.com and include your order number and a photo of the faulty item.